R­e­spe­ct­i­ng­ t­he­ cu­st­o­­m­­e­r­ i­sn’t­ ju­st­ fr­e­e­, b­u­t­ i­t­ ca­n m­­a­k­e­ u­p fo­­r­ a­ l­o­­t­ o­­f t­he­ o­­t­he­r­ t­e­r­r­i­b­l­e­ t­hi­ng­s t­ha­t­ a­r­e­ ha­ppe­ni­ng­ i­n t­o­­d­a­y­’s a­i­r­l­i­ne­ i­nd­u­st­r­y­.

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